Alfresco

Enterprise content management system

Problem statement

Alfresco users of content management tools find corporate file sharing and collaboration products aren’t as easy or enjoyable to use as their own cloud file sharing tools (Dropbox/Box/Google Drive etc).”
Users are therefore using their own public cloud tools and this presents issues for enterprises since their IP is out of their control.

Proposal

Create a user-centric application on top of the existing Alfresco platform, eliminating the need to use consumer file-sharing products in enterprise environments. ‘Solve the complexity’

Discovery phase

• End-to-end customer flow mapping
• User journeys – user centric and technical
• Sketched a lot of ideas
• Created a lo-fi prototype in which I conducted out of the building user testing
• Targeted a high footfall business location in London and recruited professionals to fill out a survey and test the prototype on iPad to gather early insights, attitudes for market demand, and user value

MLP: minimum lovable product

Post-user research and validation via user interviews and surveys, moderating prototypes with customers, we iterated the problem statement and progressed to a minimum loveable product:

“Create the most valuable web sharing tool for our enterprise customers; who care about content security and business process.”

This required detailed thought and research about features and software capabilities including​

UX/UI USER TESTING

At the stage of multiple wireframing for a responsive web solution, we conducted more user research with potential clients using InVision, Google Hangouts, and Citrix tools. We met users and conducted interviews, I tested the prototypes and documented all the findings.

I iterated on the component designs and the user interface design incorporating the Alfresco brand identity.

The UI design principles were part Aikau framework (custom) and part React – to move towards a flexible robust web design language.

We received overall positive user feedback on flows, usability, and feature design.

UX/UI USER TESTING

We shipped the app to launch in beta. I created the typography style guide for the product and delivered the user experience functional specification.